Payment Policy for KokoToyBaby

Effective Date: January 11, 2025

At KokoToyBaby, we aim to provide a secure and convenient payment process for all our customers. Our Payment Policy outlines the accepted payment methods, billing information requirements, and the payment process. Please read the following details to understand our payment practices.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on kokotoybaby.com:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: A secure option for customers who prefer to pay using their PayPal account or linked payment methods.
  • Other Payment Methods: We may offer additional payment methods at checkout, such as Apple Pay, Google Pay, or other secure options, depending on your location and preferences.

2. Payment Authorization

When you submit an order, you authorize KokoToyBaby to charge the full amount of your order, including shipping fees and applicable taxes, to your selected payment method. You must provide accurate and valid payment information to complete your order.

3. Payment Security

We take your privacy and security seriously. All payment transactions on kokotoybaby.com are processed through secure, encrypted payment gateways. We use industry-standard security measures to protect your sensitive information during the transaction process.

4. Sales Tax

Sales tax will be applied to orders based on your shipping address and the current tax rate for your state or locality. The applicable tax rate will be calculated at checkout and included in the total order amount. KokoToyBaby reserves the right to update tax rates as required by changes in tax laws.

5. Order Confirmation and Payment Processing

  • Once you complete your order and payment, you will receive an order confirmation email containing details of your order, including the items purchased, the total price, and your order number.
  • Payment will be processed immediately upon order submission. If we encounter any issues processing your payment, we will notify you promptly, and your order will not be shipped until the issue is resolved.

6. Payment Declines and Errors

If your payment is declined or there is an error processing your transaction, you will be notified and prompted to correct the issue. Possible reasons for declined payments include:

  • Insufficient funds in your account
  • Expired credit/debit card
  • Incorrect billing information
  • Payment gateway issues

In such cases, you may need to provide a valid payment method to complete your order.

7. Payment for Pre-Orders or Backordered Items

If you are purchasing pre-order or backordered items, payment will be processed at the time of purchase. The item will be shipped when it becomes available. For any questions regarding availability or pre-order timelines, please contact us at info@kokotoybaby.com.

8. Refunds and Adjustments

In case of a return, cancellation, or adjustment, any applicable refunds will be processed back to the original payment method. Please refer to our Refund and Returns Policy for detailed information on how refunds are handled.

9. Subscription Services (If Applicable)

If we offer subscription services (e.g., monthly toy deliveries), you will be charged according to the subscription plan you select. Subscription payments will be processed automatically based on your billing cycle. You can manage, modify, or cancel your subscription at any time by contacting our customer support team.

10. Payment Fraud Prevention

KokoToyBaby actively monitors and takes measures to prevent fraudulent transactions. We reserve the right to cancel any order that is suspected of being fraudulent. If we detect any suspicious activity, we may request additional verification from you to confirm your payment details before processing your order.

11. Contact Us

If you have any questions about our payment methods, security practices, or any issues related to your payment, please feel free to contact us:

KokoToyBaby
Street: 2103 Butler Rd, Hopkinsville, Kentucky, 42240
Phone: (270) 885-3689
Email: info@kokotoybaby.com
Website: kokotoybaby.com