Refund and Returns Policy for KokoToyBaby
Effective Date: January 11, 2025
At KokoToyBaby, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return and refund policy. Please read through the following guidelines to ensure that you understand how to return items and request a refund.
1. Returns Eligibility
To be eligible for a return, your item(s) must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging, including all tags, labels, and accessories.
- You must request a return within 30 days of the original purchase date.
2. Non-Returnable Items
Some items are non-returnable due to hygiene or safety regulations, including:
- Toys that have been opened and used.
- Personalized or custom items.
- Gift cards.
- Sale or clearance items.
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
3. How to Return an Item
To start a return, please follow these steps:
- Contact Us: Email us at info@kokotoybaby.com with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
- Package the Item: Carefully repackage the item(s) in the original packaging, including all accessories, manuals, and any other items that came with it.
- Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect item).
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved:
- Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
- Processing Time: Please allow up to 7 business days for the refund to be credited to your account, depending on your bank or credit card provider.
- Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to an error on our part.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@kokotoybaby.com with your order number, a description of the issue, and any supporting photos. We will arrange for a return or exchange at no additional cost to you.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please initiate a return for a refund and place a new order. We do not offer direct exchanges at this time.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. If the issue persists, contact us at info@kokotoybaby.com, and we will assist you.
8. Changes to This Policy
KokoToyBaby reserves the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page with the updated effective date. We recommend checking this page periodically for updates.
9. Contact Us
If you have any questions or need assistance regarding returns or refunds, please contact us at:
KokoToyBaby
Street: 2103 Butler Rd, Hopkinsville, Kentucky, 42240
Phone: (270) 885-3689
Email: info@kokotoybaby.com
Website: kokotoybaby.com