Sales Policy for KokoToyBaby

Effective Date: January 11, 2025

At KokoToyBaby, we are committed to providing you with a seamless shopping experience. Our Sales Policy outlines the terms and conditions under which we sell products to our customers. By making a purchase on our website, you agree to the terms of this policy.

1. Product Availability

  • All products listed on kokotoybaby.com are subject to availability.
  • We make every effort to ensure that our online store reflects accurate stock levels. However, in the rare event that an item is out of stock or unavailable after you place an order, we will notify you as soon as possible and provide you with the option to either choose a similar product or cancel your order for a full refund.

2. Pricing

  • Prices for products on our website are listed in U.S. dollars and are subject to change without notice. Any price changes will be updated immediately on the website.
  • We reserve the right to modify or discontinue any product at any time, including price changes, product availability, or features.
  • Sales tax may be applied to orders, depending on your location. The applicable tax rate will be calculated during checkout.

3. Order Confirmation and Acceptance

  • Once you place an order on our website, you will receive an order confirmation email with the details of your purchase.
  • Order acceptance occurs once we have processed your payment and shipped your item(s). A shipping confirmation email will be sent to you once your order has been dispatched.
  • We reserve the right to cancel any order at our discretion, including but not limited to issues with payment processing, fraud detection, or system errors.

4. Payment Methods

  • We accept the following payment methods for purchases made on our website:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as indicated at checkout
  • By submitting your payment information, you authorize us to charge the full amount of your order, including shipping and applicable taxes, to your selected payment method.

5. Shipping and Delivery

  • We offer shipping within the United States. We use reputable shipping carriers to ensure your order is delivered safely and promptly.
  • Shipping costs will be calculated at checkout based on your location and the size of your order.
  • Please allow 1-3 business days for processing your order, and delivery times will vary depending on your location. Shipping estimates will be provided at checkout.
  • KokoToyBaby is not responsible for delays caused by the shipping carrier or events beyond our control (e.g., weather, strikes).

6. Returns and Refunds

  • Please refer to our Refund and Returns Policy for detailed information on how to return items, request a refund, or exchange a product.
  • Returns are accepted within 30 days of purchase, provided the item is in new, unused condition, and in its original packaging.
  • Refunds will be issued to the original payment method within 7 business days after we receive and process your returned item.

7. Order Cancellations

  • If you wish to cancel your order, please contact us immediately at info@kokotoybaby.com. We will make every effort to accommodate your request, but cancellations can only be processed before the item has been shipped.
  • Once your order has been shipped, it cannot be canceled, but you can initiate a return according to our Refund and Returns Policy.

8. Sales and Promotional Discounts

  • From time to time, we may offer sales, discounts, and promotional offers. These promotions may be subject to specific terms and conditions, including start and end dates, product exclusions, and other restrictions.
  • Promotional codes must be entered at checkout to be applied to your order. Promotional discounts cannot be applied after the order has been placed.

9. Gift Cards

  • KokoToyBaby offers digital gift cards for sale on our website. Gift cards are non-refundable, cannot be redeemed for cash, and are not replaceable if lost or stolen.
  • Gift cards can be used as a form of payment for products purchased on kokotoybaby.com and are valid for up to 12 months from the date of purchase.

10. Customer Support

If you have any questions or concerns regarding our sales policies, please contact our customer support team:

KokoToyBaby
Street: 2103 Butler Rd, Hopkinsville, Kentucky, 42240
Phone: (270) 885-3689
Email: info@kokotoybaby.com
Website: kokotoybaby.com